Shipping policy
At Kiddoro, we aim to deliver your order quickly, safely, and efficiently.
Please read our Shipping Policy to understand how and when your order will arrive.
1. Processing Time
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All orders are processed within 1–2 business days after payment confirmation.
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Orders are not processed on Sundays or public holidays.
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During high-volume periods (sales, festivals), processing may take an additional 1–2 days.
You will receive an email/SMS notification once your order has been shipped.
2. Estimated Delivery Time (India)
We ship across India with trusted courier partners.
Typical delivery timelines:
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Metro Cities: 3–5 days
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Non-Metro Cities: 4–7 days
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Remote / Rural Locations: 6–10 days
These are estimates and may vary depending on courier performance, weather, festivals, strikes, etc.
3. Shipping Charges
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Shipping charges (if applicable) will be displayed during checkout.
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At times, we offer free shipping promotions — these will be clearly mentioned on the store.
4. Order Tracking
Once your order is dispatched:
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You will receive a tracking number via email or SMS.
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Tracking may take 12–24 hours to become active on the courier’s website.
For tracking-related support, contact us at:
📩 kiddoro.store@gmail.com
5. Delayed Deliveries
Kiddoro is not liable for delays caused by:
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Courier delays
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Weather conditions
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Incorrect or incomplete addresses
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Local restrictions, festivals, or government regulations
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Natural events (rain, flood, strikes, etc.)
We will always assist you in tracking your package, but delivery timelines cannot be guaranteed.
6. Wrong / Incomplete Address
If the address provided is incorrect or incomplete:
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Delivery may be delayed
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The order may return to us
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Re-shipping charges may apply
Please double-check your address before placing the order.
7. Order Not Delivered But Marked Delivered
If the tracking shows "Delivered" but you haven’t received your package:
Please report within 48 hours to:
📩 kiddoro.store@gmail.com
We will coordinate with the courier for a resolution.
Reports made after 48 hours may not be eligible for investigation due to courier restrictions.
8. Damaged Packaging at Delivery
If your package arrives damaged:
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Please take photos of the package and product
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Contact us within 48 hours of delivery
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Email: kiddoro.store@gmail.com
We will help you based on our Return & Refund Policy.
9. International Shipping
Currently, we only ship within India.
International shipping is not available at this time.
10. Contact Us
For shipping-related questions or concerns, contact us:
