Refund policy

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in original condition.

  • Tags, accessories, manuals, and original packaging must be intact.

  • You must provide a receipt, order number, or proof of purchase.

Note: Items damaged due to misuse or normal wear & tear are not eligible.

How to Start a Return

To initiate a return, contact us at:
📩 kiddoro.store@gmail.com

Once your return request is approved, we will provide:

  • Return instructions

  • A return shipping label (if applicable)

  • The return address

📦 Return Address:
Kiddoro Returns Department
Bhosari, Pimpri-Chinchwad
Pune – 411039, Maharashtra
India

⚠️ Items sent back without requesting a return will not be accepted.

Damages & Wrong Product Issues

Please check your order immediately when delivered.
Contact us within 48 hours if:

  • The item is damaged

  • You received the wrong item

  • The product is defective

We will evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns for:

  • Personal care items

  • Customized or personalized items

  • Items on sale or discount

  • Gift cards

  • Hygiene-sensitive products
    If unsure, please contact us.

Exchanges

We do not offer direct exchanges.
If you need a different item, please:

  1. Request a return,

  2. Place a new order after the return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved.

If approved:

  • Refund will be issued to your original payment method within 5–10 business days.

  • Bank/UPI processing times may vary.

If 15 business days pass after approval and you haven't received your refund, contact us at:
📩 kiddoro.store@gmail.com